FREE INTERNATIONAL SHIPPING

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FAQ

Shipping

The average delivery time is about 10-15 working days to the United States, Canada, UK, Australia, New Zealand and European Union. However, this time can sometimes be exceeded and last up to 20 days, especially during the COVID-19 pandemic. 
Delivery times may vary depending on the country and postal service.
Our products are shipped depending on stock from our Austrian, German, American or our warehouse in Asia, where our manufacturer is located.
If there are any questions regarding your order, you can always contact us here: support@puvenou.com

*All shipping times exclude customs clearance/delays

If this is the case for you, please send us an e-mail to support@puvenou.com as soon as possible and we will take care of it. However, we can't promise anything, as all our items are usually processed immediately after your order and are shipped the same day or a few days later.

Before contacting us, please contact the postman to open a case of missing items. We are happy to help you find lost/lost items, but your post office is the best way to find your item. If the postman deems the item misplaced or stolen, you will be compensated for the shipment through a shipping insurance policy.

Shipping Method

We offer you an insured FREE shipping with every order!

We offer international shipping. However, for security reasons, we cannot ship to the military sector.

Payment Method

We offer secure shopping and accept payment by Paypal, credit card, debit card or VISA. So you can choose the one that suits you best. All products are listed in US$, our system will automatically change your currency to make it easier for you when ordering.

Our prices are listed in US$. But you can change your currency at the bottom menu of our page.

Puvenou has a contract with PayPal and Shopify Checkout, all of which use the latest anti-fraud technology to combat fraud and scammers. Puvenou will NEVER share your financial information with merchants and/or private companies. We will never sell your personal information to third parties.

Order

If you have made a mistake with your order, please contact us immediately by e-mail: support@puvenou.com

If your order has not yet been shipped, we can make the necessary changes.

Mistakes unfortunately happen. But, of course, it's not your fault, and we'll take care of it. To speed up this process, we would like to ask you to complain about the article in our "Return Center" (link can be found in the menu below). So that you can get your correct item or a refund as soon as possible.

To prevent your package from being lost, please make sure that you double check the delivery addresses to ensure correct delivery.

Before contacting us, please contact the postman to open the case with the missing items. We are happy to help you find lost/missing items, but your post office is the best way to locate your shipment. If the postman considers the item to have been misplaced or stolen, you will be compensated for the item through a shipping insurance policy.

If an item returns to us due to incorrect shipping information, we will notify our customer that the item has been returned by the postal service and ask if the customer would like to receive it again.