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Instructions for giving Feedback

Thank you for your recent purchase on our website! Your support is very much appreciated in current times of crisis. So to show the same compassion we would like to offer you the chance to get a 15$ refund on your recent order. 

To claim your rebate, all you have to do is leave feedback of our website and checkout process on our Facebook page. This will only take 1-2 minutes to complete.

Facebook will ask you about your experience with our shop over time. This survey can only be done via desktop or laptop and is usually sent out between 1-9 weeks after your order. The number of participants is random.

Please click on this link and go to the advertisement where you bought your product, to give us your feedback on our service:

https://www.facebook.com/ads/activity

Please make sure to capture a screenshot of the survey you are asked from (just to make sure you have chosen the right survey) and once you have sent your feedback, make a screenshot of the confirmation and send it to support@puvenou.com including your order number.

Once we receive your screenshot, we will automatically refund 15$ of your last order.

Your feedback is greatly appreciated and thank you once again!